If you are not 100% satisfied with your purchase you may return your item within 30 days from the ship date.
A full refund will be issued only if:
- The item is never worn.
- The item's plastic protectors and stickers are all intact and have not been removed.
- There have been no sizing changes.
Please note that we do not refund the cost of shipping. The price to ship your return will be deducted from the total refund amount based on the original shipping method. If you received free shipping, the cost that we paid to ship the watch to you will not be refunded.
Any items being returned to MultiWatchBrand must be clearly labeled with the authorization number given to you by MultiWatchBrand 's customer service team. Please include the reason for your return within the return package. Packages that are shipped collect or improperly labeled will be refused. Your item(s) must be return shipped through a courier that can be tracked such as UPS, FedEx or USPS with insurance and delivery prepaid. The customer is liable for any damages or lost packages during transit to MultiWatchBrand.
Any items returned to MultiWatchBrand may be subject to a 10% restocking fee.
The refund price (after restocking and shipping fees are deducted) will be issued to you via the original method of payment for your purchase.
Return items must include a copy of the receipt from purchase. Any items with signs of wear, opened packaging or other forms of manipulation will be refused at the company's discretion. Please note: we do not accept any watches that have had changes to the size.
All returns must be reviewed by MultiWatchBrand before the refund or exchange is approved. At the time of approval, MultiWatchBrand will provide you with an confirmation number and method of refund.
Please allow 10-14 business days for your return to be processed.
In the event an order cannot be delivered, MultiWatchBrand will attempt to contact the customer for 5 business days. If we are unable to correspond with the customer within 5 business days, the order will be cancelled and refunded (less the cost of shipping and other fees).
Please note that special order items will be accepted for returns at the discretion of MultiWatchBrand. Special order items can be items that are not stocked in our warehouse, items special ordered from our supplier, items with a price over $2500, etc. Special order items may be subject to a higher restocking fee. Other conditions may apply. Please contact MultiWatchBrand.com for further details.