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Frequently Asked Questions

Why are your prices so competitive?

We work closely with the most reputable dealers and wholesalers. By establishing long term relationships, we are able to acquire the best deals possible in order to price our items at a low cost for you.

How do I know if my item is currently in stock and ready for immediate shipping?

Current stock availability will be indicated on each product page. Items that are currently in stock will be ready for immediate shipping and items that are not currently in stock will take 4-8 weeks to ship unless otherwise noted.

What sort of customer service can I expect?

You can expect to receive the same personable customer service that you would receive in a standard retail watch store. We strive to ensure you are 100% satisfied with your shopping experience and purchase. You can reach our customer service team by email at or by phone at 1-800-707-5100 anytime during our business hours (10am-5pm EST). 

What if I don't like the item(s) that I ordered?

If you are not 100% satisfied with your purchase you may return your item within 30 days from the ship date.

A full refund will be issued only if:

  • The item is never worn.
  • The item's plastic protectors and stickers are all intact and have not been removed.
  • There have been no sizing changes.

Please see our return policy for additional information about returns.

Are all watches sold by authentic?

Yes, all watches are entirely genuine and authentic. All products sold by MultiWatchBrand are guaranteed to be brand new and authentic. You will only receive original band name products from us. Our prices are non-restrictive, meaning we are not required to sell at the manufacturer’s suggested retail prices. Since we offer prices lower than the manufacturer's suggested retail price, we are not authorized to offer a manufacturer's warranty. This provides you with the benefit of receiving a 2-year warranty directly from our company for all watches purchased from us. You will receive faster repair service and quality assistance with our warranty. To view the full features of our warranty services, please click here.

How much does shopping cost?

We have a variety of delivery options through UPS:

Any order from with a value over $100 will receive FREE UPS Ground shipping.

See below for additional shipping options.


Shipping Type


UPS Ground – 1 to 5 business days 
(for orders over $100)


UPS Ground – 1 to 5 business days
(for orders below $100)


UPS Next Day


UPS Next Day (early morning)


UPS Next Day (Saturday delivery)


UPS 2nd Day


UPS 3rd Day


Alaska/Hawaii/Puerto Rico




*Additional taxes may apply

Please see our Shipping Policies for further details.

Are batteries included in the watches?

Yes, all of our watches come with a brand-new battery direct from the manufacturer. Every watch is ready to wear at the time of arrival.

Do you sell second hand watches?

No. All of the watches we sell are original from the manufacturer.

How is my watch protected and secured during the shipment process?

Each watch is precisely fit into its own watch box which is then packaged securely with care to be delivered to you.

How can I cancel my order?

In the event you need to cancel or change your order you can contact our customer service center by phone during our business house (10am-5pm EST), or anytime by Email.
Phone: 1-800-707-5100  |   Email:

Do you offer watch repair?

Yes, we offer watch repair on items that are covered under warranty and for issues that are not covered under warranty. Please contact our customer service center at 1-800-707-

5100 or to inquire about watch repair pricing.  For more information you may visit our Watch Repair Center.

Are all watches sold by MultiWatchBrand waterproof?

No watch is 100% waterproof, and not all of the watches we sell are water resistant. Please refer to your watch manual to determine if the watch is water resistant and its rating. You can also contact our customer service center at 1-800-707-5100 or to inquire about whether your watch may be water resistant.  For more information on water resistance, please see the Watch Guide.

Do you offer same day shipment?

We offer same day shipment for orders submitted before 2:00pm EST.